Legal and Privacy Policy

About us

We are OMTHEBRAND and we treat your personal data as Responsible for the treatment. This means that we take care of how to use and protect your data.

What do we use the data for?

We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your questions as well as, if you wish, to send you our personalized communications.

Why do we use the data?

We are entitled to process your data for different reasons. The main one is that we need to treat them to execute the contract that you accept with us when registering and when making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as interest in answering your questions or the consent you give us to send you our newsletter, among others.

Who do we share the data with?

We will share your data with service providers that help or support us, whether they are companies of the Inditex Group itself or external collaborators with whom we have reached an agreement, and whether they are located within or outside the European Union.

Your rights

You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to port it, as we explain in detail below.

BEFORE STARTING…

In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our clients and users, regardless of the OMTHEBRAND channel or medium that you use to interact with us.

We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data.

– We permanently make available to you all the information in this Privacy Policy that you can consult when you deem it appropriate and also.

– You will also find information about each treatment of your personal data as you interact with us.

Who is responsible for the processing of your data?

The person responsible for the treatment of your data is OMTHEBRAND, In other words, OMTHEBRAND (hereinafter, “We”), is the person in charge of the treatment. This means that we take care of treating and protecting your personal data.

For what purpose do we process your personal data?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:

– Your identification data (for example, your name, surname, language and country from which you interact with us, contact information, etc);

– Economic and transactional information (for example, your payment or card information, information about your purchases, orders, returns, etc.)

– Connection, geolocation and navigation data (in case you interact with us from your mobile, for example)

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you may not be able to enjoy those services or functionalities.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following points:

Manage your registration as a user of the Platform

The processing of your data is necessary for the execution of the terms that regulate the use of the Platform and the specific programs that are part of it. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we will not be able to manage your registration.

Development, fulfillment and execution of the contract of sale or services

The processing of your data is necessary for the execution of the contract of sale or provision of services that links us with you.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all the parties involved when the payment of a purchase occurs and in particular for you since it allows us to put measures to protect you against fraud attempts made by third parties.

Customer Support

We consider that we have a legitimate interest to attend to the requests or queries that you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you properly and resolve the queries raised.

Usability and quality analysis

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the experience of the user, client and offer a service of higher quality.

HOW LONG WILL WE KEEP YOUR DATA?

Manage your registration as a user of the Platform

We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).

Development, fulfillment and execution of the contract of sale or services

We will process your data for the time necessary to manage the purchase of the products or services that you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until the moment you decide, such as the payment data (card) that you have asked us to store for possible future purchases.

Customer service

We will process your data for as long as necessary to meet your request or request.

Usability and quality analysis

We will treat your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to our address info@omthebrand.com, simply indicating the reason for your request and the right you want to exercise. In the event that we consider it necessary to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or the legal basis by virtue of which we process your data, you have the right to:

– Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform, you can also consult this information in the section corresponding to your personal data.

– Ask us to rectify the data we already have. Remember that if you are a registered user on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data.

– Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to treat it as we have informed you above, or that we no longer have the legitimacy to do so.

– Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data.

CHANGES IN THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality.

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